Refund policy
Return & Refund Policy
We want you to love your 222 Threads gear. If something isn’t right, we’re here to help.
Eligibility
You may return most unused, unworn items with tags still attached within 7 days of delivery for a refund or exchange.
To be eligible:
- Item must be in original condition (unworn, unwashed, and undamaged)
- Original tags must still be attached
- Item must be in its original packaging when possible
How to Start a Return
- Email us at returns@222threads.com within 7 days of receiving your order.
- Include your order number and the item(s) you’d like to return, along with a brief reason.
- We’ll reply with return instructions and the shipping address.
Please do not send anything back until you’ve heard from us.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we’ll notify you. Approved refunds are issued to the original payment method within 5–10 business days. Shipping costs are non-refundable.
Exchanges
If you’d like a different size or color, note that in your return request. We’ll do our best to accommodate based on availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery and include clear photos. We’ll replace the item or issue a full refund at no cost to you.
Made-to-Order Note
Because every item is printed specifically for you, we cannot accept returns on personalized or customized products. All other items follow the policy above.
Questions? Reach out anytime at returns@222threads.com. We’re happy to help.